Chapter 10Last reviewed 9 September 2026 3 min read

Arriving, connecting services and settling in

Organise your move and transition into your new Victorian life with ease.

Managing Utility Connections

Once settlement has occurred and you have the keys, the next step is connecting essential services. In Victoria, electricity and gas are sold in a deregulated market, meaning you can choose your own retailer. Use the Victorian Government's 'Victorian Energy Compare' website to find the best deal for your area. Water is typically managed by a regional monopoly based on your location, such as Yarra Valley Water or South East Water. Your conveyancer will usually notify the water authority of the change in ownership, but you will still need to set up your account for billing. NBN internet connection should be organised well in advance, as technicians may need to visit the property.

Don't forget to arrange for council bins. If you are moving into a new build, you may need to order these from your local council. If it is an established home, the bins should stay with the property. You should also check the council's waste collection schedule, which is available on their website. Many Victorian councils provide separate bins for general waste, recycling, and green waste or FOGO (Food Organics and Garden Organics). Setting these up early ensures that your first week in the new home is not complicated by accumulating rubbish. You should also consider redirecting your mail through Australia Post to your new address.

Essential Local Registrations

If you are moving from interstate or overseas, you will need to update your driver's license and vehicle registration with VicRoads. There are specific timeframes for this, usually within three to six months of becoming a Victorian resident. You will need to visit a VicRoads service centre in person with your identity documents. If you have pets, you must register them with your new local council. This is a legal requirement in Victoria and helps the council return your pet to you if they get lost. Many councils offer a discounted registration fee for desexed animals.

Enrolling in the local healthcare system is also a priority. If you are eligible for Medicare, ensure your address is updated on their system. You should also research local general practitioners and dental clinics in your area. If you have children, you will need to finalize their school enrollment. As discussed in Chapter 4, this often requires proof of residency such as a utility bill or a lease agreement. Getting these administrative tasks done in the first few weeks will help you feel more settled and secure in your new community. It also establishes your residency for future tax and legal purposes.

Settling into the Community

Victoria has a vibrant community life with many local festivals, markets, and sporting clubs. Joining a local group can be a great way to meet your neighbours and learn about the area. The local library is often a hub of information and offers free services like internet access and children's programs. If you are in a regional area, the local CFA (Country Fire Authority) or SES (State Emergency Service) are vital community organisations that often welcome volunteers. Understanding the local fire safety regulations and signing up for emergency alerts is also recommended, especially if you are in a bushfire prone area.

Take the time to explore your new suburb on foot. Find the local shops, the best coffee spots, and the nearest parks. Victorian suburbs often have hidden gems that you won't find on a map. Introduce yourself to your neighbours; a friendly relationship can be very helpful for things like keeping an eye on your property while you are away. Finally, remember that moving state or country is a big transition. Allow yourself time to adjust to the different pace of life and the local Victorian culture. With your property secured and your services connected, you can now begin to enjoy everything the Garden State has to offer.

  • Compare electricity and gas retailers
  • Update your license with VicRoads
  • Register pets with the local council
  • Set up Medicare and local healthcare links
  • Explore the Victorian Energy Compare website

Key Collection

Confirm the location for key collection with the agent the day before settlement. It is usually the agent's office closest to the property.

The Dark First Night

A family arrives from overseas only to find the power is off because they assumed it would be automatically connected at settlement. They spend their first night in the dark using phone torches.
New Resident Checklist
TaskAgencyUrgency
Electricity ConnectionChosen RetailerHigh
Driver's LicenseVicRoadsMedium
Pet RegistrationLocal CouncilMedium
Mail RedirectionAustralia PostHigh
This information is general in nature and does not take into account your personal financial situation. It is not financial, credit, tax, or legal advice. Please consult a licensed financial adviser, mortgage broker, or conveyancer or solicitor before making any decisions.
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Quick knowledge check

Pick one answer per question, then check your answers. Get 3 of 3 right to mark this chapter as read.

1Where can you compare Victorian energy prices officially?
2Which agency handles driver's licenses in Victoria?
3Who is responsible for registering domestic pets in Victoria?